kkatowll: (Mexican moon)
[personal profile] kkatowll
So, on Oct. 15 by bank did not take out the money for my mortgage. Being that it was a Saturday, I waited til Monday and then called. They said, oh, on Oct. 1 we sold your mortgage to this other company.

WTF?? Without telling me??

Oh, we don't have to tell you. But don't worry, you have a 60-day grace period to pay them.

So I called them (I can't remember their name). They said they had sent me a "welcome letter" on the 17th (the day I called them, isn't that convenient?) and that I could pay by phone right now with just a $20 fee! Oh and my mortgage was due the 15th so there's a late fee. I could mail them the check, but it will be considered late, of course, since it is now the 17th and the check won't arrive for a few days.

So I told them, "This is how you're going to start our relationship?" and they backed down and said, oh actually we see you don't have to pay a late fee this month.

They offered the pay by phone thing again and I refused, because I don't want to pay them $20 for the right to pay them. I wanted them to set up an automatic deduction, like I had before. They couldn't do that because my account hasn't been set up yet.

When will it be set up?

Oh, within 60 days.

You have GOT to be kidding me.

So I finally got them to give me the mailing address and mailed them a check, which I was relieved to see they cashed today. Relieved because, when I got their welcome letter a couple days ago, it said I should not mail personal checks! Who doesn't use personal checks?? So I began to worry that they would actually send my money back. But no, they cashed it. I am not worried enough about "mail security" to send them Western Union checks or whatever. I looked that up and there's a $20 fee for that too. Insane.

I suppose it's just $20. But that adds up. And anyway I am morally opposed to paying people for the privilege of paying them. Now I have to mail them a check again for November, because god help them if they set up my account in a reasonable period of time.

My mortgage has never been sold before and I am seriously annoyed by all this. I've read about how bank sell mortgages all the time, but I didn't realize it was this annoying. I complained to HSBC and they said that they COULD have transferred my payment information to the new bank but didn't because of some personal security policy. I was like, in my mortgage documents, the new bank has everything else about me - but you balk at the one piece of information that could make it easy for me to keep paying them?

And I've only ever been late once, and that's when they changed their online account thing years ago and it took me three days and multiple calls to make the darn online payment work. I don't think three days late counts, anyway. They waived the late fee at the time.

I actually told them that - I am a good customer, I am never late, and you do this to me? They told me it was nothing personal. "We package many mortgages together and sell them as a block."

UGH.

I anticipate many more phone calls as I get the online auto-pay set up. They have to send me a piece of physical paper that I must sign and return with a physical, voided check. Are you serious? Also, why does this still take 60 days?

DO WE LIVE IN THE DARK AGES?

I told them that I was able to go on Paypal and set up a bank account there in three days MORE THAN A DECADE AGO. They told me I can pay by Paypal - with a $20 fee.

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kkatowll: (Default)
Kathleen

January 2017

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